reviews

“Michael is a real find for Jaguar owners. The best part is talking directly to the mechanic that is doing the work. I had major transmission problems and he did a great job solving them. The transmission is better than manufactured. He also checked the car for any other problems and then showed me the problem for myself. I would recommend Michael highly. I hope his business grows and he is around for a long time. Vancouver is really fortunate to have him in business here. I intend to turn all my car service over to him.”
-David B.


“I love Kings Cross. It is a family run business and the owners are very personable and kind. They have a lot of knowledge on all types of vehicles. They’ve been very flexible with my busy schedule and are fast at what they do. I highly recommend this place.”

-Melissa R.

“I had service done at Kings Cross Automotive recently on my 2013 Audi A6. They were able to get me in quickly and at a time convenient to me. The service was fast and the lounge was very comfortable with wi-fi and satellite TV. Mike is the best mechanic I have ever worked with and promptly took care of the issues I was having. I would highly recommend Kings Cross Automotive to anyone. They are first-class and 5 star!”
-Jeromy D.

“This place is great! Quick and efficient service. Mike replaced both front lower control arms for my Range Rover, and it took just a few hours. I left my car in the morning and got it back after 2pm. The price was extremely competitive. Very satisfied and convenient location too! Five stars!!”
-Olga S.

“Kings Cross exceeded our expectations in so many ways. The mechanic is very friendly, honest, and has really fair prices. It doesn’t stop there, however. The waiting room is really nice…it made me feel like I was at a dealership! There is wifi, tv/cable, magazines, coffee, water filter, and nice lounge chairs. This makes a huge difference to the small business owners getting their cars fixed who can’t waste time sitting in a metal chair line-up in front of a counter (like most small places!) with no work space or place for a private phone call.”
-Stefanie S.

“I haven’t been very pleased in the past with other places I’ve taken my car. That has left me skeptical about mechanics. Mike took the time to not only show me what the problem was with my car, but he showed me why there was a problem. He took the time to explain everything. I feel like I actually understand my car now. I finally have a mechanic I can trust. Awesome!” 

-Troy F.

Competent, friendly service at reasonable rates. Our extended family has three RR’s and we are all joining the King’s Cross crowd.
-Lou E.

“I just found the best auto repair shop for my Jaguar! I thought I would give this newer shop a try after spending tons of time and dollars at a shop in Portland. I was extremely pleased with the friendly and professional manner of Mike Raia, the owner and master mechanic, and the thorough work he did. He was able to explain clearly and concisely the issues my car was having, fix it quickly and get me back on the road in no time. And I just dropped in! I made an appointment for my next scheduled service because his prices were $800 lower than what I was quoted in Portland! That appointment went well and he again explained all my questions to my satisfaction. I waited in his clean and spacious waiting room, used his guest service Internet to catch up on work and was in and out in a little over an hour! I had been used to having to drop off my car late at night in Portland, having to get a ride back to Vancouver and then getting a ride back to the shop at the end of the next day or longer. Always a hassle. This was so easy and I could get on with my day’s chores. I will definitely be calling on Kings Cross to be my mechanic for the life of my Jag!”
–Susan H.

“I called Mike at Kings Cross. He was able to get me in right away. Had the rental car company pick me up at his shop, so I didn’t have to miss work. He was honest, helpful and found that I wasn’t crazy and it was actually the throttle body. He worked with my warranty company and had me up and running the next day. He was honest and extremely knowledgeable. Never thought I would ever have a GREAT experience at an automotive repair shop, but I did. I want to keep buying Land Rover just so Mike can be my go to. I highly recommend Kings Cross. Go see Mike! I now love my Land Rover.”
-Tamara G.


“Mike is the very best at what he does. Had a new clutch put in my Mini Cooper and the service was excellent. Very happy. Would recommend Kings Cross Automotive to anyone needing quality repairs.”  

-Eric F.

“As a single, professional woman, it is important to me to have a mechanic who has integrity and is trustworthy. I am fortunate to have Michael Raia at Kings Cross Automotive as my mechanic. Whether it is maintenance work or a large repair job, Michael has been great to work with and his rates are reasonable. I have always been satisfied whether it is an oil change, new brakes, or a timing belt. Stop by the shop, or give Kings Cross Automotive a call, you will be glad you did!”
-Norinda R.

“Let me just start by saying I have never before received such amazing customer service especially in the car care industry, I came in to have my 05 Jaguar inspected and serviced. Mike was very friendly, really just straight to the point and honest. Mike answered all my questions and then some; he even saved me money on my wiper blades :) My thirty minute drive was worth it just for the customer service. I definitely will continue with Kings Cross Automotive.”
-Shiree G.

“Rover owners in the Portland Metro area have historically only had two non-dealer shops to choose from. The dealer is too costly and after the change of ownership at the best non-dealer there hasn’t really been a good option available. I’ve been to almost every Land Rover shop in the area and haven’t been wow’d.
My wife has been hounding me to take my Disco into King’s Cross since her Disco’s repair there a few months ago; as a ‘car guy’ I’ve been hesitant. While I can rebuild my Jimmy from the ground up I don’t have the skill set to do more than minor repairs on my rover, and finding a new, trustworthy shop to service my Disco has been frustrating.
I should have just listened to my wife.
Mike is exceptionally knowledgeable, friendly and was kind enough to run me to my office when I dropped off my truck for a heater service. Quick too: my truck was ready for pick-up only a few hours later. Mike truly understands the difference between a quick buck repair and building a customer relationship.
From today forward neither of our rovers are going anywhere else for repairs or service.
Those that know me know that I don’t endorse or put my name behind anything lightly, and I fully endorse Kings Cross. If you have a Land Rover [or Jaguar] you won’t find a better shop or customer service.”
-Douglas H.

“Michael spent time before he started making sure I understood what needed to be done, and then after he was finished, spent time answering my questions. The waiting room was comfortable, and I got work done using the free wi-fi as the job was completed. I’ll be back!”
-David L.

“Took my LR3 in for service. I had a lot of major regular maintenance done. All fluids changes, Transmission serviced and checked out for a winter road trip, Mike was great and very very knowledgeable and professional. His work was done on time and at a fraction of the dealer cost. I later had him work on my wife’s pride and joy a 1983 M-B 380sl.”
-David A.

“I will never go back to Oil Can Henry’s for my oil changes. Kings Cross has the nicest staff and the best lounge. Comfy couches, cable tv, and a Keurig make it feel like home. Oil changes are fast and inexpensive!”
-Megan F.

“Mike was a great person to work with. His past experience made him a perfect choice. His approach was thorough and informative. Would highly recommend.”
-James M.

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